Frequently asked questions
Short answers to what coaches, players and parents ask most.
What does Neely cost?
Organizing teams is free. There is a free plan for clubs too. Only optional plans for coaches and clubs cost money. You find the prices on the "Pricing" page. There are no ads.
Is there a Neely app?
Yes. The app is free for iOS on the App Store and for Android on Google Play. Neely also runs in the browser, including on your phone.
How do I get started as a coach with my team?
Create an account and choose "I'm a coach". Name your team and create the invite link. Share it via WhatsApp, for example. The link works for your whole team.
I received an invite link. What do I do now?
Open the link and sign in or create an account. Then choose who should join: yourself or your child. Tap "Join" and you are on the team.
Does my child need an account of their own?
No. You add your child to your account under "Children" and reply for your child. Your child needs no login of their own. This works for several children too. Once your child has a phone of their own, you hand the profile over as a youth account. Your child then signs in themselves, and you keep supervision.
Can a second parent reply too?
Yes. On your child, under "Shared access", you create an invite link for another parent. They see the events and can reply yes or no. The link works once and for 14 days.
Can I be on several teams?
Yes. With one account you can be on several teams and in several clubs, for example as a coach on one team and a player on another. All events are in one calendar.
Can I be in several clubs?
Yes. With one account you are a member of several clubs, for example a player in one and a coach in another. Events from all of your clubs are in one calendar.
How do I hear about new events and cancellations?
The app sends you a push notification for new events and when an event in the next 7 days is cancelled. Messages from your coaches are in your inbox. There are no emails about events. You set up push in your account under "Notifications".
Can I see the events in my own calendar?
Yes. In your account, under "Calendar subscription", you find a personal subscription URL. Add it to Apple Calendar, Google Calendar or Outlook. Events from all your teams stay updated there automatically.
How do I delete my account, and what happens to my data?
You delete your account yourself with "Delete account": on the web in your account settings, in the app in your profile. You can then cancel the deletion for 7 days. After that your personal data is deleted for good. Invoice and payment data is kept for 10 years.
Your question is not listed?
Write to us. We are happy to help.